top of page

Terms of Use

These terms of Use apply to the vacation rental website located at By using the Site, you agree to these Terms.


The terms “we”, “us”, “our” and “DreamVillas Crete” refer to DreamVillas Crete company and/or our affiliates and partners. The term “you” refers to the customer visiting the website and/or contributing content on this website.


DreamVillas Crete provides an online platform through which the owners of all types of temporary accommodation as Villas, Apartments and Houses can advertise their properties for reservation, and through which visitors to the website can make such reservations. By making a reservation through, you enter into a direct contractual relationship with the accommodation provider or our service/activity partner at which you book. From the point at which you make your reservation, we act solely as an intermediary between you and the accommodation/activity/ service, transmitting the details of your reservation to the relevant provider and sending you a confirmation email for and on behalf of the provider.


Clients agree to accept the authority and decisions of the partners of the company, tour leaders and agents. If in the opinion of such person the health, level of fitness or conduct of a client at any time before or after departure appears likely to endanger the safe, comfortable or happy progress of a tour-activity the client may be excluded from all or part of the tour- activity without refund or recompense. If the client commits an illegal act the client may be excluded from the tour-activity and the company will cease to have responsibility for him/her. If the client is affected by a condition, medical or otherwise, that might affect him/her or affect other people’s enjoyment or active participation of the tour, the client must advise the company at the time of booking. No refund will be given for any unused services. In the event of controversy arising from the booking and property rental, only the Chania Crete Courts can deal with the matter.


Your holiday enjoyment is of prime importance to us. In the event that you have to cause for complaint whilst on holiday, you must immediately report the matter to our representative at the Villa or us so that we have the opportunity to resolve the matter on the spot. Until we are aware of a problem or complaint, we cannot begin to resolve it.


Our services are made available for personal and non-commercial use only. You are not allowed to re-sell, link, use, copy, display, download or reproduce any content or information, products or services available on our website for any commercial or competitive activity or purpose. As a condition of your use of this Website, you will use this Website in accordance with these Terms of Use, you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act; you will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto, all information supplied by you on this Website is true. 


We may at any time revise or modify these Terms by updating this posting. You are bound by such revisions and modifications so we encourage you to visit this page to review the most current Terms from time to time. The company reserves the right to, without notice and for any reason, modify or remove content from this Site, suspend or terminate the operation of the Site and deny access to any user to all or part of this Site.




The client is deemed to deposit 25 % of the reservation money not later than 10 days after the request. In the case of non-payment at that date, the company may treat the request as cancelled by the client. The client always receives a confirmation of the deposit of the money and acceptance of the booking, which will also be used as a voucher. The full amount of the money should be paid with the arrival.


Each accommodation property or activity may have different payment policy, which is mentioned in the equivalent page of this website.

Some banks and credit cards impose fees for international transactions. If you are making a booking from outside of the EU, your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a reservation booked on the Website. In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside of the EU. Booking international travel may be considered to be an international transaction by the bank or card company, since the company may pass on your payment to an international travel supplier. The currency exchange rate and the foreign transaction fee is determined solely by your bank on the day that they process the transaction.


Booking policy:


To secure a booking the company requires a completed booking form and the necessary deposit or full payment for travel within 10 days. Clients booking by telephone, on the website or by e-mail will be deemed to have signed the declaration on the booking form and agreed to the following conditions

they have read and accepted our booking conditions and general information pages contained in our website or brochure, they appreciate , on behalf of all the people included in their booking, the risks involved in adventure travel, they, or anyone else on their booking does not suffer ( or has ever suffered) from any pre-existing medical condition which may prevent them from participating in our tours and activities. The person signing warrants to have full authority to do so on behalf of all persons whose names appear thereon and confirms that they’re fully aware of and accept these conditions. The booking is valid and accepted only from the date that the company sends the relative confirmation.


While the company will use its best endeavours to operate all tours - activities as advertised, reasonable changes in the itinerary may be made where deemed necessary or advisable by the company. The company reserves the right to change any of the facilities, services described in the website or brochure before a booking is made. If a major change is known to the company, the client will be informed at the time of booking, otherwise, the company will inform the client as soon as possible, if there is time before the tour- activity. The definition of a major change will depend on the individual tour and circumstances. When a major change is made the client will have the choice of accepting the change of arrangements, purchasing an alternative tour-activity or cancelling the tour-activity and obtain a full refund.


The company reserves the right to cancel a tour-activity in any circumstances but will not cancel a tour- activity less than 15 days before of it except for force majeure, consolidation or the client’s failure to pay the final balance. The company, upon cancellation, will return all money paid or offer an alternative tour-activity. Please notice that the refund can take 1-3 weeks, depending on your bank. Force majeure is war, the threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, or any other similar event. Consolidation refers to the fact that each tour-activity is dependent upon a minimum number of participants.


Travel insurance:


Clients are responsible for effecting sufficient personal travel insurance. Travel insurance is mandatory for all clients on a tour- activity organised by the company. Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance and ensuring that they are in possession of private travel insurance with protection for the full duration of the tour-activity in respect of at least medical expenses, injury, death, repatriation, cancellation and curtailment.

bottom of page